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SHIPPING & RETURN POLICY
SHIPPING & DELIVERY POLICY
Free shipping is available within the lower 48 states for special promotional offers when advertised. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, International, and items too large to ship via a standard carrier. These items are usually large freight or bulky items such as full widebody kits, etc.
The majority of orders containing items listed as “In Stock” will ship within 48 hours if placed on a weekday before 12PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
Next Day Air - Delivered within 1 Business Day
2nd Day Air - Delivered within 2 Business Days
3-Day Service - Delivered within 3 Business Days
Ground - Delivered within 3-5 Business Days
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. M2 Motoring reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
M2 Motoring ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the 'Calculate Shipping' feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by M2 Motoring. By law, M2 Motoring is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, M2 Motoring reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our return policies page.
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment. M2 Motoring may decline orders going to a PO Box or APO at it’s discretion.
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. M2 Motoring is not liable for damage claims that are denied due to customer negligence.
This guarantee does not apply to products that have been modified, damaged, misused or abused. If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by M2 Motoring. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. If the package is returned to M2 Motoring, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you. Items purchased as part of a kit are only eligible for return if the entire kit is returned at the same time. Individual items within the kit cannot be returned separately.
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts. M2 MOTORING DOES NOT REFUND SHIPPING CHARGES*** If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
Clearance or close out items are considered to be sold as is and final on the sale. No refunds, returns, or exchanges allowed on items under this category.
By visiting or purchasing from m2-motoring.com you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at anytime. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.